FOH Manager

Job description
Come work in a fun fast-paced restaurant in the heart of Manitou Springs!

THE FOH Manager works with the general manager and kitchen manager to deliver exceptional customer service. The right candidate will lead FOH staff in a fast-paced restaurant environment to ensure a seamless culinary experience for our guests. Manages FOH staff which includes scheduling, training, and general supervision.

The right candidate will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. You’ll oversee the dining room, check-in with customers and balance seating capacity. We’ll expect you to lead by example to uplift our staff during busy moments in our fast-paced environment.

Responsibilities include but are not limited to:

Coordinate daily Front of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Pick-up FOH shifts when needed
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Oversees opening and closing tasks and balances daily and nightly cash drawers.Requirements
Proven work experience as a Restaurant Manager, Restaurant General Manager, HospitalityManager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recallingredients and dishes to inform customers and wait staff
Strong leadership, motivational and people skills
Acute financial management skills
Job Type: Full-time

Salary: $42,000.00 – $52,000.00 per year

Benefits:

Health insurance
Experience level:

2 years
Restaurant type:

Casual dining restaurant
Fast casual restaurant
Quick service & fast food restaurant
Shift:

8 hour shift
Evening shift
Morning shift
Weekly day range:

Monday to Friday
Weekend availability
Ability to commute/relocate:

Manitou Springs, CO 80829: Reliably commute or planning to relocate before starting work (Required)
License/Certification:

Driver’s License (Preferred)
Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Work Location: One location

Job Type: Full Time
Job Location: Manitou Springs CO

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